Privacy Policy for Coral Coast Passage
Coral Coast Passage is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information in connection with your access to and use of our bespoke travel itineraries, luxury accommodation bookings, adventure tour operations, cultural experiences, corporate travel management, MICE (Meetings, Incentives, Conferences, Exhibitions) services, sustainable tourism consulting, and our online booking platform.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Information you provide to us directly: This includes personal identifiers such as your name, date of birth, gender, nationality, passport details, contact details (email address, phone number, physical address), payment information (credit card details, billing address), dietary requirements, medical conditions relevant to travel, travel preferences, and special requests when you book a service, create an account, or communicate with us.
- Information we collect automatically: When you access and use our online platform, we automatically collect certain information, including IP address, device information, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits. We may also collect information about your interaction with our services, such as search queries and bookings made. This information is collected through cookies, web beacons, and similar technologies.
- Information from third parties: We may receive information about you from partners such as airlines, hotels, tour operators, payment service providers, and other third parties involved in fulfilling your travel arrangements or providing related services to us.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: To process your bookings, arrange travel components (flights, accommodation, tours), manage your itineraries, and provide customer support.
- To communicate with you: To send booking confirmations, updates, essential travel information, and respond to your inquiries.
- For marketing and promotional purposes: To send you relevant offers, updates, and news about our services, which you can opt-out of at any time.
- To improve and personalize our services: To understand how you use our platform, analyze trends, develop new features, and tailor our services to your preferences.
- For safety and security: To verify your identity, prevent fraud, and ensure the safety and security of our services and users.
- To comply with legal obligations: To meet legal and regulatory requirements, including those related to taxation, immigration, and consumer protection laws.
3. Sharing and Disclosure of Information
We may share your information with the following categories of recipients:
- Service providers and partners: To facilitate your travel arrangements, we share necessary information with airlines, hotels, car rental companies, tour operators, payment processors, and other third-party service providers.
- Regulatory and legal authorities: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
When sharing personal data with third parties, we ensure they adhere to appropriate data protection and confidentiality standards.
4. International Data Transfers
As Coral Coast Passage provides global travel services, your information may be transferred to and processed in countries outside of your country of residence, including those with different data protection laws. We implement appropriate safeguards to ensure your personal data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include reliance on standard contractual clauses approved by relevant authorities.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
6. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: The right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: The right to object to our processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
7. Security
We implement robust technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include data encryption, firewalls, and secure server hosting environments. However, no method of transmission over the internet or method of electronic storage is 100% secure.
8. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our online platform.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically for any updates.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Coral Coast Passage
789 Flinders Street, Floor 15
Townsville, QLD, 4810
Australia